TROUBLESHOOTING GUIDE,
LIKE A SECURE SOLUTION

Common Connection Issues

If your Trezor device isn't connecting properly, start by checking the USB cable. Use only the original cable provided with your device, as third-party cables may not support data transfer. Try different USB ports on your computer, preferably USB 2.0 ports for better compatibility. Ensure your device's firmware is up to date through Trezor Suite.

Browser compatibility is crucial for proper functionality. We recommend using the latest versions of Chrome, Firefox, or Edge. Clear your browser cache and cookies if experiencing issues. Disable browser extensions that might interfere with the connection, particularly ad blockers and privacy tools.

Device Setup Problems

When setting up your Trezor for the first time, ensure you're using the official Trezor Suite application downloaded directly from trezor.io. Never download software from third-party sources. During initialization, write down your recovery seed on the provided cards using a pen, not pencil. Store these cards in multiple secure locations.

Software and Firmware Updates

Regular firmware updates are essential for security and functionality. Open Trezor Suite and check for available updates in the device settings. If an update fails, don't panic - your device has recovery options. Try reconnecting the device and attempting the update again. Never interrupt a firmware update process as this could damage your device.

PIN and Passphrase Issues

If you've forgotten your PIN, you can reset your device using your recovery seed. This will wipe the device clean, so ensure you have your seed phrase ready. For passphrase issues, remember that passphrases are case-sensitive and even a single character difference creates a completely different wallet. Always double-check your passphrase entry.

Advanced Troubleshooting

For persistent issues, try using a different computer or operating system. Windows users should ensure proper driver installation through Device Manager. Mac users may need to restart after initial setup. Linux users should check udev rules are properly configured for device recognition.